Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCCO309A Mapping and Delivery Guide
Develop product and service knowledge for customer contact operation
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCCO309A - Develop product and service knowledge for customer contact operation |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop knowledge of products and services in preparation for customer contact in an inbound or outbound customer contact activity.Knowledge of products and services may be used for customer liaison, presenting information or for the sales process. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to individuals in a small, medium or large enterprise across a wide variety of industries and contexts who develop their product and service knowledge prior to undertaking customer contact activities.This work is undertaken with some supervision and guidance. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Acquire knowledge of products and services in a specified area |
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Element: Evaluate the full range of products and services in a designated area of business |
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Element: Convert product and service knowledge into benefits |
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